The dropbox for water bill payments was locked?

A peak of Spring was in the air today. We took a ride around the lakes, making our way toward the town hall that includes the police department, library, parks and recreation offices and city hall. Water bill in hand I climb stairs to the landing where to the drop box for water bill payments. It was screwed shut. Don't get me wrong, the drive was lovely. But why make paying a bill so difficult? I just don't get it.